Check your parcel
Inspect the product, size and quantity as soon as the order is delivered.
Refund & Replacement Policy
A clear process when an order is not right
We review damaged, incorrect or missing-item reports fairly. Please read the conditions and contact Zelotex within the required time.
24 HoursReport eligible delivery issues
Keep evidence
Take clear photos or an unboxing video showing the issue and packaging.
Contact support
Share the order ID, phone number and evidence within 24 hours.
Policy Overview
Refund Policy
If a product is damaged, incorrect or missing, contact Zelotex with the order number and clear photos within 24 hours of delivery.
Approved replacement or refund requests are processed after verification. Delivery charges may be non-refundable unless the issue was caused by fulfillment.
Eligible situations
- The delivered product is visibly damaged or defective.
- The received product, size or selected option differs from the confirmed order.
- An item listed in the order is missing from the parcel.
- The product cannot be used because of a verified fulfilment error.
Items normally not eligible
- Change of mind after the product has been used, washed or altered.
- Incorrect size selected by the customer when the delivered size matches the order.
- Damage caused after delivery through misuse, washing or improper care.
- Requests submitted after the reporting period without reasonable evidence.
Need to Submit a Request?
Contact Support
Contact Zelotex support
Include your order ID and clear evidence so the team can review the issue quickly.